Shipping

SHIPPING TIME

Orders are processed within 1-2 business days, and are then shipped according to your selected shipping option. Please note that all major parcel carriers are experiencing significant delays and are no longer guaranteeing delivery times. Therefore, we also cannot guarantee the arrival time of your order.  

All questions emailed to customer service will be answered as quickly as possible, but a response is guaranteed within 1-2 business days. 

DAMAGES/LOST PACKAGES

There has been a significant rise in lost and stolen packages, and we strongly recommend that you purchase Route shipping insurance at checkout. Vital Body Therapeutics will not be liable for any products lost during shipping, whether due to carrier negligence or to incorrect address entry by customer at checkout. Please contact the shipment carrier directly to file a claim for lost packages. If you have purchased Route insurance, you can file a claim and have a replacement sent.  

For questions regarding orders, please contact: shop@vitalbodytherapeutics.com

For subscription or accounting questions, please contact: accounting@vitalbodytherapeutics.com

REFUND POLICY

If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Please email your request to orders@vitalbodytherapeutics.com.