Shipping & Refund Policy

Shipping Time

Orders are processed within 2-3 business days, and are then shipped according to your selected shipping option. Unfortunately, we cannot guarantee the arrival time of your order.  All questions emailed to customer service will be answered within 1-2 business days. 

Damages/Lost Packages

There has been a significant rise in lost and stolen packages, and we strongly recommend that you purchase Route Package Protection at checkout. Vital Body Therapeutics will not be liable for any products lost during shipping, whether due to carrier negligence or to incorrect address entry by customer at checkout. Please contact the shipment carrier directly to file a claim for lost packages. If you have purchased Route Package Protectionyou can report an issue through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.comReview their policies here.

For questions regarding orders or subscriptions, please contact:

To view or edit your subscription, please visit our log in page. 

Order Cancellations

Please call Customer Service at (831) 713-5813 immediately if you have placed an order in error. If the cancellation request occurs after we processed the order or outside of our normal business hours, the order will be delivered, and must be processed as a return upon delivery.


If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Please email your request to